Terms and Conditions
Terms and Conditions
Last Updated: October 16, 2026
Welcome to lanimv. These Terms and Conditions govern your access to and use of our website, products, services, and related content.
By visiting our website or placing an order, you agree to follow these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of the website.
1. About Our Store
The website is operated under the lanimv brand by:
Operating Entity:
Hubei Wanbiao Technology Co., Ltd.
Registered Address:
C562, Huazhong Shuguang Software Park, No.1 Guanshan 1st Road, East Lake High-Tech Development Zone, Wuhan, Hubei Province, China
Customer Service Email:
service@lanimv.com
Customer Service Phone:
020-36057839
Phone Support Hours:
9:00 AM–6:00 PM PDT
Throughout these Terms, the words “we,” “us,” “our,” and “lanimv” refer to the store and its operating entity.
2. Using Our Website
You may use our website for lawful personal shopping and informational purposes.
You agree not to use the website to:
• Violate applicable laws or regulations
• Interfere with website security
• Attempt unauthorized access to restricted systems
• Introduce malicious software or harmful code
• Copy or reproduce website content without permission
• Misrepresent your identity or relationship with lanimv
• Use automated methods to interfere with normal website operation
• Abuse promotional offers or purchasing systems
• Engage in activity that could negatively affect other customers or our services
We reserve the right to restrict access when reasonably necessary to protect the website, customers, or our business.
3. Product Information
We make reasonable efforts to present our pet products accurately.
Product pages may contain information such as:
• Product descriptions
• Product photographs
• Available options
• Dimensions
• Materials
• Usage information
• Care recommendations
• Compatibility information
Colors and visual details may appear slightly different depending on your device, screen settings, lighting, or photography conditions.
We may update product descriptions, images, specifications, or availability when necessary.
4. Product Use
Customers are responsible for using products according to the instructions and recommendations provided with the product.
Pet products should be selected and used with consideration for the individual animal's size, behavior, environment, and needs.
Do not leave a pet unattended with a product when supervision is appropriate, particularly during a pet's first use or when the product could potentially be damaged through chewing, scratching, pulling, or other behavior.
If a product becomes damaged or shows signs of excessive wear, discontinue use and assess whether replacement is appropriate.
5. Product Availability
Products displayed on our website may not always be available.
Inventory can change without advance notice, and certain products, colors, sizes, or variations may become unavailable temporarily or permanently.
If an ordered item becomes unavailable before fulfillment, we may contact you regarding an alternative solution, replacement option, or applicable refund.
We reserve the right to limit quantities where reasonably necessary.
6. Pricing
Product prices are displayed on the relevant product page or during checkout.
Prices may change from time to time due to inventory, promotions, operating costs, supplier changes, currency fluctuations, or other commercial considerations.
A price change will not normally affect an order that has already been successfully accepted and confirmed, except where an obvious pricing error requires correction.
7. Promotions and Discounts
From time to time, lanimv may offer promotional pricing, discount codes, bundles, or other special offers.
Promotions may have individual conditions, including:
• Limited availability
• Expiration dates
• Product restrictions
• Minimum purchase requirements
• One-time-use limitations
• Restrictions on combining offers
Unless expressly stated otherwise, promotional offers cannot be exchanged for cash or retroactively applied to completed orders.
We reserve the right to correct obvious errors or discontinue a promotion where reasonably necessary.
8. Orders
Submitting an order constitutes a request to purchase the selected products.
After checkout, you may receive an order confirmation containing information such as your order number, selected products, shipping details, and purchase amount.
An order confirmation does not necessarily mean that the order has already been shipped.
We may contact you if additional information is required to process the order.
9. Order Acceptance
We reserve the right to decline, cancel, or limit an order when reasonably necessary.
Circumstances may include:
• Product unavailability
• Incorrect product or pricing information
• Suspected fraudulent activity
• Duplicate or unusual orders
• Shipping restrictions
• Incorrect customer information
• Technical errors
• Promotional misuse
• Other legitimate operational reasons
If we cancel an order after payment has been received, the applicable amount will generally be refunded using the original payment method or another appropriate method.
10. Customer Information
You are responsible for ensuring that information submitted during checkout is accurate and complete.
This includes:
• Name
• Email address
• Delivery address
• Telephone number
• Payment-related information
• Other information necessary to complete your purchase
Incorrect information may cause delays, failed delivery, or other problems.
Please contact us as soon as possible if you discover an error after placing an order.
11. Payment
Orders must be paid using one of the payment methods made available during checkout.
Payment authorization is handled through the applicable payment provider.
We do not ask customers to provide complete payment card information through ordinary email or customer service messages.
If payment cannot be authorized or completed, the order may not be processed until an acceptable payment method is successfully provided.
12. Shipping
Shipping and delivery are subject to our Shipping Policy.
Estimated delivery times are provided as general guidance and are not guaranteed delivery dates.
Delivery may be affected by carrier operations, weather, customs, holidays, transportation disruptions, address errors, and other circumstances outside our reasonable control.
Please review our Shipping Policy for additional information about order processing, tracking, delivery delays, and shipping-related issues.
13. Returns and Refunds
Returns and refunds are handled according to our Return Policy.
Customers should review the applicable return requirements before sending products back.
Depending on the circumstances, eligibility may depend on factors such as product condition, return timing, order information, and the reason for the return.
Please contact customer service before returning an item so that we can provide the appropriate instructions.
14. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or shipment.
Once an order has been processed or transferred to a shipping provider, cancellation may no longer be possible.
If cancellation cannot be completed, you may need to follow the applicable return procedure after delivery.
15. Intellectual Property
Unless otherwise stated, content appearing on the lanimv website is owned by or used with permission by the relevant rights holder.
This may include:
• Store branding
• Logos
• Product photography
• Written content
• Graphics
• Page layouts
• Product descriptions
• Website design elements
You may view and use website content for ordinary personal shopping purposes.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without appropriate authorization.
16. User-Submitted Content
If the website allows customers to submit reviews, photographs, comments, or other material, you are responsible for the content you provide.
You should not submit content that:
• Is unlawful
• Infringes another person's rights
• Contains malicious software
• Includes misleading claims
• Contains abusive or threatening material
• Violates privacy rights
• Is unrelated to the relevant product or service
By submitting content where the website permits such submissions, you grant us permission to use the content as reasonably necessary for operating, presenting, or improving the store, subject to applicable law.
17. Third-Party Services
Our website may rely on third-party services for functions such as:
• Payment processing
• Shipping
• Analytics
• Website hosting
• Customer communication
• Fraud prevention
• Technical infrastructure
Third-party services may have their own terms and privacy policies.
Your use of a third-party service may therefore be subject to that provider's separate conditions.
18. External Links
Our website may occasionally contain links to external websites or services.
These links may be provided for convenience or additional information.
We do not control all external websites and are not responsible for their content, availability, security, or privacy practices.
Visiting an external website is subject to the terms and policies established by that third party.
19. Errors and Corrections
We work to keep information on our website accurate, but occasional errors may occur.
An error may relate to:
• Product information
• Pricing
• Availability
• Promotional details
• Images
• Shipping information
• Technical content
If an obvious error is discovered, we may correct the information and, where appropriate, contact affected customers.
20. Website Availability
We aim to keep our website available and functioning properly, but continuous or uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable because of:
• Maintenance
• Technical upgrades
• Server issues
• Security measures
• Third-party service interruptions
• Network problems
• Other circumstances beyond our reasonable control
We may modify, suspend, or discontinue parts of the website when necessary.
21. Limitation of Liability
To the extent permitted by applicable law, lanimv and its operating entity will not be responsible for losses arising from circumstances beyond our reasonable control.
This may include losses resulting from:
• Carrier delays
• Internet or network interruptions
• Third-party service failures
• Incorrect information supplied by customers
• Unauthorized access caused by circumstances outside our reasonable control
• Events beyond our reasonable control
Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded under applicable law.
22. Force Majeure
We are not responsible for delays or failures caused by events that are reasonably outside our control.
Such events may include:
• Natural disasters
• Severe weather
• Transportation disruptions
• Government actions
• Public emergencies
• Labor disruptions
• Infrastructure failures
• Major technical outages
• Other extraordinary circumstances
When such circumstances occur, we will make reasonable efforts to resume normal operations as soon as practical.
23. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your misuse of the website, violation of these Terms, or unlawful activity connected with your use of our services.
This provision does not limit any rights you may have under applicable consumer protection laws.
24. Privacy
Our handling of personal information is described in our Privacy Policy.
By using our website, you acknowledge that information may be collected and processed as described in that policy.
We encourage customers to review the Privacy Policy before placing an order.
25. Changes to These Terms
We may revise these Terms and Conditions when necessary to reflect changes in our business, website, services, or applicable requirements.
The updated version will be posted on this page together with a revised update date.
Your continued use of the website after changes are posted may constitute acceptance of the updated Terms to the extent permitted by applicable law.
26. Governing Requirements
These Terms are intended to be interpreted consistently with applicable laws and regulations.
Where mandatory consumer protection laws provide rights that cannot be waived or restricted by contract, those rights will continue to apply.
27. Contact Us
If you have questions about these Terms, an order, a product, shipping, returns, or another store-related matter, please contact our customer service team.
Store Brand:
lanimv
Operating Entity:
Hubei Wanbiao Technology Co., Ltd.
Registered Address:
C562, Huazhong Shuguang Software Park, No.1 Guanshan 1st Road, East Lake High-Tech Development Zone, Wuhan, Hubei Province, China
Customer Service Email:
service@lanimv.com
Customer Service Phone:
020-36057839
Phone Support Hours:
9:00 AM–6:00 PM PDT
When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible. This helps us locate the relevant order and respond more efficiently.