Return Policy

Return Policy

We want every order from lanimv to arrive as expected and be useful for your pet. If there is a problem with your purchase, please contact our customer service team before sending anything back.

Because pet products can involve hygiene, safety, and direct contact with animals, return eligibility may vary depending on the type of product, its condition, and the reason for the return. We review each request according to the applicable circumstances.

1. Return Period

If you would like to request a return, please contact us within the return period stated in our applicable store policy or order information.

The product should remain in suitable condition for return. Whenever possible, keep the original packaging, accessories, labels, and other items that came with the product until your request has been reviewed.

Please contact us before shipping a return. We cannot guarantee that an item sent back without prior instructions can be processed correctly.

2. Return Eligibility

A return may be considered when the product meets the applicable return requirements.

Depending on the circumstances, we may ask that:

• The item has not been unnecessarily used or altered
• The product remains in reasonable condition
• Original accessories or included components are retained
• Packaging is available where reasonably possible
• The item was purchased directly through our store
• The return request is submitted within the applicable period

Products that have been damaged through improper use, accidental damage, modification, or failure to follow the product instructions may not qualify for a return.

3. Pet Product Hygiene Considerations

Some pet products are intended for direct contact with animals, food, grooming, or other personal-use situations.

For hygiene and safety reasons, certain products may not be eligible for return after they have been opened, used, washed, soiled, or otherwise placed into use.

This may apply particularly to products such as:

• Grooming accessories
• Feeding-related products
• Items that come into direct contact with food
• Pet hygiene products
• Certain personal-use pet accessories
• Products that cannot reasonably be resold after use

If you are unsure whether an item can be returned, contact us before opening or using it.

4. Products That May Not Be Returnable

Some products may be excluded from return eligibility because of their nature or condition.

Examples may include:

• Used or visibly soiled pet products
• Products damaged after delivery through improper handling
• Items altered by the customer
• Products missing essential components
• Items returned without the required information
• Products that cannot be safely or hygienically resold

This list is not intended to replace the specific return conditions that may apply to an individual product.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us as soon as possible.

To help us investigate, please provide:

• Your order number
• The email address used at checkout
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging when relevant

If the issue can be confirmed, we will review the available resolution with you. Depending on the circumstances, this may include a replacement, refund, or another appropriate solution.

Please do not discard a damaged product or its packaging before contacting us, as photographs or additional information may be required to assess the situation.

6. Return Authorization

Please contact our customer service team before mailing a product back.

Once we receive your request, we will review the order and explain whether the item is eligible for return. If a return is approved, we will provide the relevant instructions.

Please do not send a package to an address obtained from an old order, shipping label, or another source unless our team has specifically instructed you to do so.

An unauthorized return may result in processing delays.

7. Return Shipping

Return shipping arrangements depend on the reason for the return.

If an item is being returned because of a confirmed product issue, incorrect fulfillment, or another circumstance covered by our applicable policy, we will review the situation and explain the next steps.

For returns based on personal preference, ordering the wrong item, or another customer-related reason, return shipping responsibility may apply.

Shipping costs are generally non-refundable unless the applicable policy or the circumstances of the order provide otherwise.

8. Return Processing

After an approved return reaches us, the product may be inspected to confirm its condition and eligibility.

The review may consider:

• Whether the returned item matches the original order
• The condition of the product
• Whether required components are included
• Whether the product shows signs of use
• Whether the return meets the applicable requirements

Return processing begins after the returned merchandise has been received and reviewed.

9. Refund Timing

If a refund is approved, it will generally be issued through the original payment method used for the purchase.

The time required for the funds to appear in your account can vary depending on your bank, card issuer, or payment provider.

A refund being processed by lanimv does not necessarily mean the funds will appear immediately in your account.

If you have been notified that a refund has been issued but cannot see it yet, please allow additional processing time before contacting your payment provider.

10. Partial Refunds

In certain situations, only part of an order may qualify for a refund.

For example, an order may contain multiple products where only one item has an eligible issue.

When applicable, the refund amount will be based on the portion of the purchase that has been approved for refund rather than automatically applying to the entire order.

11. Exchanges

If you would prefer a replacement instead of a refund, please mention this when contacting our customer service team.

Replacement availability depends on the product, inventory levels, and the reason for the request.

Where a direct exchange is not available, we may provide another appropriate option depending on the circumstances.

12. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

We will try to accommodate cancellation requests before the order enters fulfillment.

Once an order has been processed, packed, or handed to a shipping carrier, cancellation may no longer be possible. In that situation, the order may need to follow the applicable return procedure after delivery.

13. Refused or Unclaimed Packages

If a package is refused at delivery or remains unclaimed and is subsequently returned to the sender, please contact our customer service team.

Depending on the circumstances, additional shipping or handling costs may apply before another delivery can be arranged.

A refused or unclaimed package should not automatically be considered the same as an approved return.

14. Lost Return Shipments

If you send an approved return back to us, keep your shipping receipt and tracking information until the return has been confirmed.

We may request tracking information if the package does not reach us.

lanimv cannot be responsible for a return shipment that is lost or damaged while being transported by a carrier selected by the customer, unless otherwise required by applicable law.

15. Promotional and Bundle Purchases

Products purchased as part of a promotion, special offer, or bundle may be subject to additional return conditions.

If a discount was applied because several products were purchased together, returning only part of the qualifying purchase may affect the final refund amount.

Please contact customer service before returning part of a promotional order so we can explain how the applicable terms may affect your refund.

16. Gift Orders

If an item was purchased as a gift, the available return or refund option may depend on the original order and payment method.

Please provide the order details when contacting us so we can review the purchase and determine what options are available.

17. Customer Responsibilities

Customers are responsible for reviewing product information before purchase and selecting products that are appropriate for their pets.

Please pay attention to product dimensions, recommended use, material information, and any safety or care instructions provided on the product page.

For pet toys and accessories, consider your pet's size, strength, chewing habits, and individual behavior before use.

Products should always be used according to their intended purpose and available instructions.

18. Contact Us

If you have questions about a return, damaged item, replacement, refund, or another order issue, please contact our customer service team.

Store Brand:
lanimv

Operating Entity:
Hubei Wanbiao Technology Co., Ltd.

Registered Address:
C562, Huazhong Shuguang Software Park, No.1 Guanshan 1st Road, East Lake High-Tech Development Zone, Wuhan, Hubei Province, China

Customer Service Email:
service@lanimv.com

Customer Service Phone:
020-36057839

Phone Support Hours:
9:00 AM–6:00 PM PDT

When contacting us about an existing order, please include your order number and the email address used during checkout. For damaged, defective, or incorrect items, photographs can help us review the situation more efficiently.