Contact Us

Contact Us

We’re here to help with questions about our pet products, orders, delivery, returns, payments, or anything else related to your shopping experience at lanimv.

Whether you need help choosing a product, want to check on an order, or have a question after receiving your purchase, our customer care team will be happy to assist.

Store Information

Store Brand: lanimv
Operating Entity: Hubei Wanbiao Technology Co., Ltd.
Registered Address: C562, Huazhong Shuguang Software Park, No.1 Guanshan 1st Road, East Lake High-Tech Development Zone, Wuhan, Hubei Province, China
Customer Service Email: service@lanimv.com
Customer Service Phone: 020-36057839
Phone Support Hours: 9:00 AM–6:00 PM PDT

Order Assistance

If your question concerns an existing order, please provide the order number and the email address used when placing the order. Including these details allows our team to locate the relevant purchase and assist you more efficiently.

Product Questions

If you would like more information about a pet product before ordering, feel free to contact us. You can ask about product features, intended use, available options, or other details that may help you make your decision.

Delivery & Order Issues

For questions about delivery status, missing parcels, incorrect items, or packages that arrive with visible damage, please contact our support team with your order information and any useful photos or details.

Returns & Refunds

If you need assistance with a return or refund, please contact us before sending an item back. Our team will review the situation and explain the applicable next steps based on your order.

Response Time

We aim to respond to customer inquiries within 1–2 business days. Some requests may require additional time when we need to review order records, shipping information, payment details, or other relevant circumstances.