Shipping Policy

Shipping Policy

Last Updated: October 16, 2026

At lanimv, we want every order to arrive safely and in good condition. This Shipping Policy explains how orders are prepared, shipped, tracked, and handled when unexpected delivery issues occur.

By placing an order through our website, you agree to the shipping practices described below.

1. Order Handling

After your purchase is successfully submitted, our team begins preparing the order for shipment.

Orders are generally processed within 1–3 business days.

During busy periods, holidays, promotional events, or periods of unusually high order volume, preparation may take a little longer.

Before an order leaves our facility, the shipping information provided during checkout may be reviewed to help reduce delivery problems.

Once your package has been handed to the carrier, delivery time is controlled primarily by the shipping provider and the destination.

2. Shipping Availability

We currently offer shipping to selected destinations supported by our available delivery services.

Available shipping destinations may depend on the product, destination address, carrier coverage, and other logistical conditions.

If a particular location cannot be served, we may contact the customer after an order is placed to discuss the available options.

Some remote regions, military addresses, restricted areas, or locations with limited carrier access may require additional handling time or may not be eligible for delivery.

3. Shipping Charges

Shipping costs, if applicable, are displayed during the checkout process before the order is submitted.

The final shipping charge may depend on factors such as:

• Delivery destination
• Number of items ordered
• Package size or weight
• Shipping method
• Available carrier service
• Promotional shipping offers

If free shipping is available for a particular order, the applicable offer will be displayed on the website or during checkout.

Unless specifically stated otherwise, any applicable shipping charges are shown before payment is completed.

4. Estimated Delivery Time

For most standard orders, delivery is generally expected within approximately 7–15 business days after the order has been processed.

This timeframe is an estimate rather than a guaranteed delivery date.

Actual delivery may vary depending on:

• Destination country or region
• Local carrier conditions
• Customs processing
• Weather
• Transportation disruptions
• Public holidays
• Seasonal shipping volume
• Incorrect or incomplete address information
• Other circumstances outside our reasonable control

Orders may occasionally arrive earlier or later than the estimated timeframe.

5. Shipment Confirmation

Once your order has been dispatched, you may receive a shipment confirmation containing relevant delivery information.

Where tracking is available, a tracking number may be provided so you can follow the movement of your package.

Tracking information may not appear immediately after dispatch. It can take some time for the carrier to scan the package and update its tracking system.

If your tracking information does not show movement immediately, please allow additional time for the carrier's system to update.

6. Tracking Your Package

If a tracking number is provided, customers can use the carrier's tracking system to check the latest available shipment information.

Tracking updates may include:

• Shipment accepted
• In transit
• Arrived at a local facility
• Out for delivery
• Delivered
• Delivery exception
• Address-related issue

Tracking information is supplied by the relevant carrier and may sometimes update with a delay.

lanimv cannot control the frequency or accuracy of individual carrier scans.

7. Multiple Items in One Order

If your order contains several products, the items may occasionally be shipped separately depending on inventory availability, package size, fulfillment arrangements, or carrier requirements.

If this occurs, you may receive more than one tracking number or separate delivery notifications.

Receiving one package before another does not necessarily mean that an item is missing.

Please check the available tracking information and allow the remaining package additional time to arrive.

8. Address Information

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully check:

• Full recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Telephone number when required

An incomplete or incorrect address may cause delivery delays, additional transportation charges, or unsuccessful delivery.

If you notice an address error shortly after placing an order, contact our customer service team as soon as possible.

We will try to assist with an address correction before the order is dispatched.

However, we cannot guarantee that an address can be changed after shipment processing has begun.

9. Changes to Shipping Information

Once an order has entered the fulfillment or shipping process, changes to the delivery address may no longer be possible.

If the package has already been transferred to the carrier, customers may need to contact the carrier directly regarding available delivery options.

Any additional charges resulting from an address change, redirection, or other carrier service may be the customer's responsibility where applicable.

10. Delivery Delays

Although we work to prepare and dispatch orders within the expected timeframe, delays can occur after a package leaves our facility.

Possible causes include:

• Carrier congestion
• Severe weather
• Transportation interruptions
• Customs inspection
• Local delivery issues
• Incorrect address information
• Public holidays
• High seasonal demand
• Unexpected logistical events

A delayed shipment does not automatically indicate that a package has been lost.

If tracking continues to show movement, we recommend allowing the carrier additional time to complete delivery.

11. Packages Marked as Delivered

If the tracking information states that a package has been delivered but you cannot locate it, please first check the delivery area around your property.

You may also wish to check with:

• Household members
• Building reception
• Mailroom staff
• Neighbors
• Property management
• Other individuals who may have accepted the package

If the package remains missing, contact the shipping carrier and our customer service team as soon as reasonably possible.

Please provide your order number and tracking information so we can review the available shipment details.

12. Undeliverable or Returned Packages

A package may be returned to the sender because of:

• Incorrect address
• Incomplete address
• Recipient unavailable
• Refusal of delivery
• Local carrier restrictions
• Failure to collect the package
• Other delivery-related circumstances

If a package is returned to us, please contact our customer service team.

Depending on the circumstances, we may be able to arrange another shipment.

Additional shipping costs may apply when the original delivery failure resulted from incorrect address information, refusal, or circumstances within the customer's control.

13. Customs and International Shipments

For shipments crossing international borders, packages may be subject to customs procedures, inspections, duties, taxes, or other requirements imposed by the destination country.

Customs processing times are outside our control and may affect the overall delivery timeframe.

Customers are responsible for complying with applicable import requirements in their destination country.

If customs authorities contact you regarding your shipment, please respond promptly to avoid unnecessary delays.

14. Duties and Taxes

Any customs duties, import taxes, brokerage charges, or similar fees imposed by the destination country may be the responsibility of the recipient unless otherwise stated at checkout.

Because these charges vary between locations, lanimv cannot guarantee the amount of any customs-related fee that may be assessed.

Customers should review their local import requirements when ordering from outside their home country.

15. Damaged Packages

If your package appears damaged when it arrives, please inspect the contents as soon as possible.

If the product itself appears damaged, contact us with:

• Your order number
• A description of the issue
• Clear photographs of the package
• Photographs of the affected product
• Photographs showing the shipping label when available

This information helps us understand what happened and determine the appropriate next step.

Please retain the original packaging until the issue has been reviewed.

16. Missing Items

If your package arrives but an item appears to be missing, please check your order confirmation and shipment information first.

Some orders may be divided into separate packages.

If the missing item was not shipped separately, contact our customer service team with your order number and details of the missing product.

We will review the available order and fulfillment information.

17. Lost Shipments

A shipment may be considered potentially lost when the carrier's tracking information indicates an extended period without meaningful movement or when the carrier confirms that the package cannot be located.

If you believe your order may have been lost during transportation, please contact us with your order number and tracking information.

We may need to allow the carrier an appropriate amount of time to complete its investigation before determining the next available resolution.

18. Shipping Support

If you have a question about an order, delivery status, tracking number, address, or shipping issue, our customer service team can assist you.

When contacting us, please include your order number whenever possible.

Providing complete information allows us to locate your order more efficiently and provide a more useful response.

19. Contact Information

Store Brand:
lanimv

Operating Entity:
Hubei Wanbiao Technology Co., Ltd.

Registered Address:
C562, Huazhong Shuguang Software Park, No.1 Guanshan 1st Road, East Lake High-Tech Development Zone, Wuhan, Hubei Province, China

Customer Service Email:
service@lanimv.com

Customer Service Phone:
020-36057839

Phone Support Hours:
9:00 AM–6:00 PM PDT

For questions concerning shipping, tracking, delivery problems, or an existing order, please contact us using the information above.